Refund policy

Refund / Return & Cancellation Policy

We are committed to delivering fresh, high-quality products to our customers. Every order is carefully packed and inspected before dispatch.

1. Return Policy

  • We follow a No Questions Asked Return Policy at the time of delivery.
  • Since our products are perishable, customers are requested to check items upon delivery.
  • If you are not satisfied with the freshness, quality, or condition of the product, you may return it immediately to our delivery staff.
  • Once the delivery has been completed and our delivery staff has left, we unfortunately cannot accept returns or issue refunds.
  • To be eligible for a return, the product must be unused and in the same condition as delivered.

2. Refunds

  • Refunds will be processed only through the original method of payment.
  • Refund processing time may vary depending on your payment provider.
  • Refunds will be processed back to the original payment method and may take up to 7 business days to be reflected.

3. Refund Options

Approved refunds can be processed in one of the following ways:

  • Wallet Refund: The refund amount can be credited to your wallet for immediate use on future purchases.
  • Original Payment Method: If you prefer the refund to be credited back to your original payment method, the processing time is typically up to 7 business days, depending on your bank or payment provider.
  • Refund Eligibility: Refunds are applicable only for products that are damaged during delivery, defective, or incorrectly delivered. Refund requests are subject to verification by our customer support team.

3. Exchanges

  • We replace items only if they are defective or damaged.
  • If you need an exchange, please notify us at the time of delivery.

You can contact our customer support team at:
📧 info@alaminfresh.com
☎ +973 38 434 434

  • A replacement will be arranged in the next delivery cycle to your area.
  • Delivery times for exchanged products may vary based on location.

4. Order Cancellation by Customer

  • Orders can be cancelled any time before the cut-off time (10:00 PM on the same day of placing the order).
  • In such cases, payments already made will be refunded via the original method of payment.

5. Order Cancellation by Al Amin Fresh Fruits

We reserve the right to cancel or refuse any order at our discretion, including but not limited to:

  • Orders with incorrect billing or payment information.
  • Suspected fraudulent transactions.
  • Bulk orders that violate our purchase policies.

We may also limit or cancel orders placed under the same customer account, payment card, billing, or shipping address.

If an order is cancelled by us, you will be notified, and any payment made will be refunded through the original method of payment.

6. Governing Law

All returns, refunds, and cancellations shall be governed by and construed in accordance with the laws of the Kingdom of Bahrain.

7. Contact Us

For any questions related to refunds, returns, or cancellations, please contact our customer service team:

📧 info@alaminfresh.com
☎ +973 38 434 434
📍 Building 733, Road 113, Sitra Industrial Area 601, P.O. Box 643, Manama – Kingdom of Bahrain

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