Delivery policy

Shipping & Delivery Policy

Last Updated: 12 September 2025

At Al Amin Fresh Fruits, we recognize that timely delivery and product freshness are essential. This Shipping & Delivery Policy explains how we process, ship, and deliver your orders in compliance with the Consumer Protection Law of Bahrain, the Electronic Transactions Law, and applicable commercial regulations.

1. Geographic Coverage

  • We deliver across the Kingdom of Bahrain, including major cities, towns, and residential areas.
  • Certain remote or restricted areas may be excluded or subject to special arrangements. Customers will be notified at checkout if delivery to their area is unavailable.

2. Order Processing & Cut-Off Times

  • Same-Day Processing: Orders confirmed before 2:00 PM are processed the same day.
  • Next-Day Processing: Orders placed after 2:00 PM will be processed the following business day.
  • High-Demand Periods: During Ramadan, Eid, and public holidays, additional processing time may apply.

You will receive an order confirmation email/SMS once your order is accepted and scheduled for delivery.

3. Delivery Options & Timelines

  • Standard Delivery: Within 24 hours of order confirmation.
  • Same-Day Delivery: Available for select areas if ordered before 12:00 PM.
  • Scheduled Delivery: Customers may select a preferred delivery date/time slot at checkout.

⏱ Delivery windows are estimates. While we strive for punctuality, delays due to traffic, weather, or force majeure events will be communicated promptly.

4. Delivery Fees

  • Delivery fees are calculated at checkout based on location and order value.
  • Free Delivery may apply for orders above a specified purchase threshold (as displayed on our website).
  • Re-delivery Charges: If delivery fails due to customer unavailability or incorrect details, additional fees may apply.

5. Packaging, Freshness & Quality Assurance

  • Products are packed in hygienic, food-grade packaging designed to preserve freshness and prevent damage.
  • Temperature-sensitive items are transported under controlled conditions where required.
  • Customers are requested to inspect items immediately upon delivery. Any concerns regarding freshness, damage, or incorrect items should be raised with the delivery staff at the time of receipt.

6. Delivery Attempts & Customer Responsibility

  • Our drivers will attempt delivery once to the shipping address provided.
  • If the customer is unavailable, we will contact you to reschedule. If re-delivery is required, additional charges may apply.
  • Once products are delivered and accepted, risk and ownership transfer to the customer. We are not liable for spoilage, theft, or damage after acceptance.

7. Damaged, Missing, or Incorrect Items

In the rare event of damaged, missing, or incorrect items, customers must:

  • Notify delivery staff immediately; or
  • Contact our customer service within 24 hours with order details and photo evidence.

Resolutions may include replacement in the next delivery cycle, refund via the original payment method, or store credit, in accordance with our Refund & Return Policy.

8. International Shipping

  • Currently, we do not ship internationally. Orders are restricted to the Kingdom of Bahrain.

9. Force Majeure (Events Beyond Our Control)

We are not liable for delays, non-performance, or delivery failures caused by circumstances outside our reasonable control, including but not limited to:

  • Natural disasters, extreme weather conditions, accidents;
  • Strikes, labor disputes, or government restrictions;
  • Transportation failures, road closures, or technical outages.

Where such events occur, we will notify customers promptly and reschedule delivery where possible.

10. Compliance with Bahraini Law

This Shipping Policy is governed by the laws of the Kingdom of Bahrain, including:

  • Consumer Protection Law (guaranteeing clear disclosures, fair practices, and consumer rights).
  • Electronic Transactions Law (ensuring validity of online orders and contracts).

Any terms found inconsistent with Bahraini law shall be considered void, without affecting the remainder of this policy.

11. Contact Us

For questions or special delivery requests, please contact our support team:

📧 Email: info@alaminfresh.com
☎ Phone: +973 38 434 434
📍 Address: Building 733, Road 113, Sitra Industrial Area 601, P.O. Box 643, Manama – Kingdom of Bahrain

 

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